Why great leaders don't take yes for an answer : managing for conflict and consensus
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Table of Contents:
- pt. 1. Leading the decision process. The leadership challenge
- Deciding how to decide
- pt. 2. Managing conflict. An absence of candor
- Stimulating the clash of ideas
- Keeping conflict constructive
- pt. 3. Building consensus. The dynamics of indecision
- Fair and legitimate process
- Reaching closure
- pt. 4. A new breed of take-charge leader. Leading with restraint.