Negotiation boot camp : how to resolve conflict, satisfy customers, and make better deals
by Brodow, Ed.
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Table of Contents:
- Induction : everything I know about negotiation I learned in Brooklyn
- Week one : is there a negotiator in your closet?
- Week two : be nice to your ears
- Week three : strengthen your negotiating position
- Week four : preparing to negotiate
- Week five : traditional strategies : win-lose
- Week six : concessions make the world go round
- Week seven : the three rules for win-win negotiating
- Week eight : twenty tactics to die for
- Week nine : buyers and sellers
- Week ten : workplace negotiations between managers and employees
- Week eleven : negotiating in the flat world
- Week twelve : ten things people don't realize they can negotiate for.