Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world
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Physical Description: |
xiii, 193 p. : ill. ; 22 cm. |
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Bibliography: |
Includes bibliographical references (p. 187) and index. |
ISBN: |
9780385522724 (hc) 038552272X (hc) |
Author Notes: |
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