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How did that happen? : holding people accountable for results the positive, principled way

by Connors, Roger.

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Summary

A simple, proven approach to improve accountability and your company's bottom line. Full description

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Table of Contents:
  • The outer ring
  • Form expectations
  • Communicate expectations
  • Align expectations
  • Inspect expectations
  • The inner ring
  • Examine motivation
  • Evaluate training
  • Assess accountability
  • Consider culture.
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