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Fierce leadership : a bold alternative to the worst "best" practices of business today

by Scott, Susan, 1944-

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Table of Contents:
  • Introduction
  • The idea of Fierce
  • Fierce practice #1: From 360-degree anonymous feedback to "365" face-to-face feedback
  • Fierce practice #2: From hiring for smarts to hiring for smart+heart
  • Fierce practice #3: From holding people accountable to modeling accountability and holding people able
  • Fierce practice #4: From employee engagement programs to actually engaging employees
  • Fierce practice #5: From customer centricity to customer connectivity
  • Fierce practice #6: From legislated optimism to radical transparency
  • Conclusion: Crossing the bold line.