The Starbucks experience : 5 principles for turning ordinary into extraordinary
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Summary
"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the... Full description
Table of Contents:
- Introduction
- Principle #1- make it your own
- Principle #2- everything matters
- Principle #3- surprise and delight
- Principle #4- embrace resistance
- Principle #5- leave your mark
- A final word.