The loyalty leap : turning customer information into customer intimacy

Brand real how smart companies live their brand promise and inspire fierce customer loyalty

Monster loyalty : how Lady Gaga turns followers into fanatics

The ultimate question 2.0 how net promoter companies thrive in a customer-driven world

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world

The commitment engine making work worth it

Social media 101 tactics and tips to develop your business online

Zero to 100,000 : social media tips and tricks for small businesses

Going social excite customers, generate buzz, and energize your brand with the power of social media

Unlocking the customer value chain : how decoupling drives consumer disruption

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

When customers talk : --turn what they tell you into sales

The thank you economy

Tilt shifting your strategy from products to customers

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Youtility why smart marketing is about help not hype

The age of surveillance capitalism : the fight for a human future at the new frontier of power

The customer rules : the 39 essential rules for delivering sensational service

The customer rules : the 39 essential rules for delivering sensational service

Gravitational marketing the science of attracting customers

Jeffrey Gitomer's little red book of sales answers

Jeffrey Gitomer's little red book of selling : 12.5 principles of sales greatness : how to make sales forever

Customer service training 101 : quick and easy techniques that get great results

Service failure the real reasons employees struggle with customer service and what you can do about it

The new rules of marketing and PR : how to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly

The new rules of marketing & PR how to use news releases, blogs, podcasting, viral marketing, and online media to reach your buyers directly

Meatball sundae : is your marketing out of sync?

Hug your customers : the proven way to personalize sales and achieve astounding results

What customers crave : how to create relevant and memorable experiences at every touchpoint

The intention economy when customers take charge

Marketing made easy

Your marketing sucks

Purple cow transform your business by being remarkable

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world

No B.S. grassroots marketing : the ultimate no holds barred take no prisoners guide to growing sales and profits of local small businesses

Clients first : the two word miracle

Value proposition design : how to create products and services customers want

Judgment on the front line how smart companies win by trusting their people

Content rules how to create killer blogs, podcasts, videos, ebooks, webinars (and more) that engage customers and ignite your business

Real-time marketing & PR : how to instantly engage your market, connect with customers, and create products that grow your business now