The loyalty leap : turning customer information into customer intimacy

Monster loyalty : how Lady Gaga turns followers into fanatics

Zero to 100,000 : social media tips and tricks for small businesses

Unlocking the customer value chain : how decoupling drives consumer disruption

When customers talk : --turn what they tell you into sales

The thank you economy

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

The age of surveillance capitalism : the fight for a human future at the new frontier of power

The customer rules : the 39 essential rules for delivering sensational service

The customer rules : the 39 essential rules for delivering sensational service

The new rules of marketing and PR : how to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly

Customer service training 101 : quick and easy techniques that get great results

Meatball sundae : is your marketing out of sync?

Hug your customers : the proven way to personalize sales and achieve astounding results

Marketing made easy

What customers crave : how to create relevant and memorable experiences at every touchpoint

No B.S. grassroots marketing : the ultimate no holds barred take no prisoners guide to growing sales and profits of local small businesses

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world

Jeffrey Gitomer's little red book of selling : 12.5 principles of sales greatness : how to make sales forever

Value proposition design : how to create products and services customers want

Clients first : the two word miracle

Real-time marketing & PR : how to instantly engage your market, connect with customers, and create products that grow your business now

The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly

Pinfluence : the complete guide to marketing your business with Pinterest

Facebook marketing : leveraging Facebook's features for your marketing campaigns / Brian Carter, Justin Levy

The long tail : why the future of business is selling less of more

The complete guide to direct marketing : creating breakthrough programs that really work

Lateral marketing : new techniques for finding breakthrough ideas

The marketing of evil : how radicals, elitists, and pseudo-experts sell us corruption disguised as freedom

Mastering online marketing

Jab, jab, jab, right hook : how to tell your story in a noisy, social world

The nonprofit marketing guide : high-impact, low-cost ways to build support for your good cause

Guerrilla marketing : easy and inexpensive strategies for making big profits from your small business

Buying in : the secret dialogue between what we buy and who we are

Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network

Free : the future of a radical price

The zen of social media marketing : an easier way to build credibility, generate buzz, and increase revenue

Marketing research kit for dummies

Bag the elephant! : how to win & keep big customers

Affiliate marketing