Clients first : the two word miracle

The customer rules : the 39 essential rules for delivering sensational service

Hug your customers : the proven way to personalize sales and achieve astounding results

Value proposition design : how to create products and services customers want

When customers talk : --turn what they tell you into sales

Better mousetraps : product improvements that led to success

Customer service training 101 : quick and easy techniques that get great results

The customer rules : the 39 essential rules for delivering sensational service

What customers crave : how to create relevant and memorable experiences at every touchpoint

Zero to 100,000 : social media tips and tricks for small businesses

Monster loyalty : how Lady Gaga turns followers into fanatics

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Unlocking the customer value chain : how decoupling drives consumer disruption

The loyalty leap : turning customer information into customer intimacy

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world

Bag the elephant! : how to win & keep big customers

Free : the future of a radical price

The thank you economy

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

The overspent American :upscaling, downshifting, and the new consumer

Trillion-dollar moms : marketing to a new generation of mothers

Consuming kids : the hostile takeover of childhood

The tanning of America : how hip-hop created a culture that rewrote the rules of the new economy

The marketing of evil : how radicals, elitists, and pseudo-experts sell us corruption disguised as freedom

Ralph Nader

The power of moments why certain experiences have extraordinary impact

Guerrilla marketing : easy and inexpensive strategies for making big profits from your small business

The new rules of marketing and PR : how to use news releases, blogs, podcasts, viral marketing and online media to reach your buyers directly

Viral loop : from Facebook to Twitter, how today's smartest businesses grow themselves

The dragonfly effect : quick, effective, and powerful ways to use social media to drive social change

The new rules of marketing & PR : how to use social media, online video, mobile applications, blogs, news releases, and viral marketing to reach buyers directly

Real-time marketing & PR : how to instantly engage your market, connect with customers, and create products that grow your business now

The longevity economy : unlocking the world's fastest-growing, most misunderstood market

Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network

Marketing to millennials : reach the largest and most influential generation of consumers ever

Contagious : why things catch on

Jab, jab, jab, right hook : how to tell your story in a noisy, social world

How to become a rainmaker : (the people who get and keep customers)

The customer service survival kit what to say to defuse even the worst customer service situations

The innovator's dilemma : when new technologies cause great firms to fail