Library security : better communication, safer facilities
by Albrecht, Steve, 1963- (Author)
Summary
Many libraries set up a training program on conflict resolution and workroom security only after a problem patron situation has become unbearable. Albrecht shows that preparedness is an essential part of library security, on the employee level as well as on the administrative level. Full description
- The new library workplace : not so quiet
- Three keys to a safer library : security-aware staff, creative customer service skills, and enforced codes of conduct
- Challenging patron behaviors
- Common types of challenging patrons
- Understanding threats and getting help
- Workplace violence: awareness, prevention, and response
- Conducting your own site security survey
- Community partnerships : law enforcement, mental health, and homeless services
- Staff development for a safer library
- Library security survey checklist
- Sample library security suggestions for site survey reports
- Sample staff training exercises
- Want less stress? : try more B.R.E.A.D.S.