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Judgment on the front line how smart companies win by trusting their people (Your coach in a box)

by DeRose, Chris.


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Management experts Chris DeRose and Noel M. Tichy know customer-facing employees are a company's greatest asset. In Judgment on the Front Line, they show how offering employees autonomy and empowering them to challenge the existing hierarchy can tap into a wealth of insight and leadership hiding jus... Full description


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