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Service failure the real reasons employees struggle with customer service and what you can do about it (Your coach in a box)

by Toister, Jeff.

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Summary

The president of Toister Performance Solutions, Jeff Toister has dedicated more than 20 years to helping companies improve customer service. Service Failure breaks new ground, not by offering another set of tired tactics, but by getting at the root of why employees aren't delivering the service they... Full description

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