The ultimate question 2.0 how net promoter companies thrive in a customer-driven world (Your coach in a box)

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world

Unlocking the customer value chain : how decoupling drives consumer disruption

Brand real how smart companies live their brand promise and inspire fierce customer loyalty

Bag the elephant! : how to win & keep big customers

Hug your customers : the proven way to personalize sales and achieve astounding results

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

The loyalty leap : turning customer information into customer intimacy

Judgment on the front line how smart companies win by trusting their people

Clients first : the two word miracle

Monster loyalty : how Lady Gaga turns followers into fanatics

Customer service training 101 : quick and easy techniques that get great results

Service failure the real reasons employees struggle with customer service and what you can do about it

The intention economy when customers take charge

Tilt shifting your strategy from products to customers

Youtility why smart marketing is about help not hype

Value proposition design : how to create products and services customers want

The commitment engine making work worth it

Zero to 100,000 : social media tips and tricks for small businesses

Jeffrey Gitomer's little red book of sales answers

Jeffrey Gitomer's little red book of selling : 12.5 principles of sales greatness : how to make sales forever

When customers talk : --turn what they tell you into sales

The customer rules : the 39 essential rules for delivering sensational service

The longevity economy : unlocking the world's fastest-growing, most misunderstood market

Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary

The customer rules : the 39 essential rules for delivering sensational service

Making horses drink : how to lead and succeed in business

What customers crave : how to create relevant and memorable experiences at every touchpoint

The power of moments why certain experiences have extraordinary impact

Taking people with you : the only way to make big things happen

Taking people with you the only way to make big things happen

The thank you economy

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Going social excite customers, generate buzz, and energize your brand with the power of social media

Social media 101 tactics and tips to develop your business online

Women want more : how to capture your share of the world's largest, fastest-growing market

Free : the future of a radical price

StandOut 2.0 : assess your strengths. find your edge. win at work

Better mousetraps : product improvements that led to success