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An expert in the fields of customer satisfaction and retention, Fred Reichheld is the mastermind behind the Net Promoter concept. In this revised and updated edition of his best-seller The Ultimate Question, Reichheld and his colleague Rob Markey detail how business leaders have taken their principl... Full description
Dixon, Walter (Narrator), Markey, Rob.
English
English
Unabridged.
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Monday to Friday 9am to Noon, and 4pm to 7pm
Monday to Friday 9am to 5pm
211 S. Allen Street
State College, PA 16801