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The ultimate question 2.0 how net promoter companies thrive in a customer-driven world (Your coach in a box)

by Reichheld, Frederick F.

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Summary

An expert in the fields of customer satisfaction and retention, Fred Reichheld is the mastermind behind the Net Promoter concept. In this revised and updated edition of his best-seller The Ultimate Question, Reichheld and his colleague Rob Markey detail how business leaders have taken their principl... Full description

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Summary: An expert in the fields of customer satisfaction and retention, Fred Reichheld is the mastermind behind the Net Promoter concept. In this revised and updated edition of his best-seller The Ultimate Question, Reichheld and his colleague Rob Markey detail how business leaders have taken their principles and shifted the market paradigm for years to come. Listeners will learn how to become a Net Promoter and how to use Reichheld's tested techniques to draw customers in and keep them coming back for more.
Item Description: Temporary record from RBdigital transition. Remove March 2021.
Unabridged.
Physical Description: 1 online resource (9 audio files) : digital
Playing Time: 08::0:0:
Format: Requires OverDrive Listen (file size: N/A KB) or OverDrive app (file size: 225216 KB).
ISBN: 9781464026553
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