High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce (Your coach in a box)

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce

Brand real how smart companies live their brand promise and inspire fierce customer loyalty

Delivering knock your socks off service

The customer rules : the 39 essential rules for delivering sensational service

Monster loyalty : how Lady Gaga turns followers into fanatics

The intention economy when customers take charge

Service failure the real reasons employees struggle with customer service and what you can do about it

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world

The ultimate question 2.0 how net promoter companies thrive in a customer-driven world

When customers talk : --turn what they tell you into sales

Social media 101 tactics and tips to develop your business online

Going social : excite customers, generate buzz, and energize your brand with the power of social media

Youtility why smart marketing is about help not hype

Clients first : the two word miracle

The loyalty leap : turning customer information into customer intimacy

Customer service training 101 : quick and easy techniques that get great results

The thank you economy

Blogwild! : a guide for small business blogging

Jab, jab, jab, right hook : how to tell your story in a noisy, social world

The commitment engine making work worth it

Going social excite customers, generate buzz, and energize your brand with the power of social media

Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on facebook (& other social networks)

What customers crave : how to create relevant and memorable experiences at every touchpoint

Zero to 100,000 : social media tips and tricks for small businesses

Pinterest power : market your business, sell your product, and build your brand on the world's hottest social network

The customer rules : the 39 essential rules for delivering sensational service

Value proposition design : how to create products and services customers want

Empowered unleash your employees, energize your customers, transform your business

The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world

The customer service survival kit what to say to defuse even the worst customer service situations

Judgment on the front line how smart companies win by trusting their people

The long tail : why the future of business is selling less of more

The zen of social media marketing : an easier way to build credibility, generate buzz, and increase revenue

Viral loop : from Facebook to Twitter, how today's smartest businesses grow themselves

Content rules how to create killer blogs, podcasts, videos, ebooks, webinars (and more) that engage customers and ignite your business

The art of social selling finding and engaging customers on Twitter, Facebook, LinkedIn, and other social networks

Facebook marketing : leveraging Facebook's features for your marketing campaigns / Brian Carter, Justin Levy

A quick start guide to social media marketing : high impact low-cost marketing that works