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High-tech, high-touch customer service inspire timeless loyalty in the demanding new world of social commerce (Your coach in a box)

by Solomon, Micah.

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Summary

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep u... Full description

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