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Delight your customers 7 simple ways to raise your customer service from ordinary to extraordinary (Your coach in a box)

by Curtin, Steve.

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Summary

When asked what their work entails, most employees list the duties or tasks associated with their job roles. Very few refer to the true essence of their job, their highest priority at work: to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastic... Full description

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