High conflict : why we get trapped and how we get out
by Ripley, Amanda (Author)
High conflict is what happens when discord distills into a good-versus-evil kind of feud, the kind with an us and a them. The normal rules of engagement no longer apply: we feel increasingly certain of our own superiority and, at the same time, more and more mystified by the other side. Ripley inves... Full description
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First Simon & Schuster hardcover edition.