The customer service survival kit what to say to defuse even the worst customer service situations
Summary
The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases... Full description
Summary: |
The worst customer situations demand more of front-line employees than good intentions and right attitude. This book explains how to use right words to turn volatile scenarios into calm and productive customer encounters. It helps readers to discover: power of leaning into criticism; trigger phrases that can make bad situations worse; and more. |
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Item Description: |
Adobe EPUB eBook. |
Physical Description: |
1 online resource. |
Format: |
Adobe Digital Editions |
ISBN: |
9780814431849 |