Summary
"Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how t... Full description
- 1. Birth of a Communication Samurai
- 2. Motivating the Disagreeable
- 3. Baptism of Fire
- 4. Taking Crap with Dignity ... and Style
- 5. The Nice, the Difficult, and the Wimp
- 6. Eleven Things Never to Say to Anyone (And How to Respond If Some Idiot Says Them to You)
- 7. The Crucible of the Street
- 8. The Most Powerful Word in the English Language
- 9. The Greatest Speech You'll Ever Live to Regret
- 10. The Only Way to Interrupt People and Still Have Them Love You
- 11. Verbal Judo Versus Verbal Karate
- 12. The Five-Step Hard Style
- 13. The First Great Communication Art: Representation
- 14. The Second Great Communication Art: Translation
- 15. The Third Great Communication Art: Mediation
- 16. What Makes This All So Difficult
- 17.'Readin', 'Ritin', and Rhetoric
- 18. How to Diagnose a Verbal Encounter
- 19. The Language of Reassurance
- 20. How to Fight Fair
- 21. Take the Giant LEAPS
- 22. Applying LEAPS to Your World.