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The Starbucks experience : 5 principles for turning ordinary into extraordinary

by Michelli, Joseph A., 1960-

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"The Starbucks Experience contains a robust blend of home-brewed ingenuity and people-driven philosophies that have made Starbucks one of the world's "most admired" companies, according to Fortune magazine. With unique access to Starbucks personnel and resources, Joseph Michelli discovered that the... Full description


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