Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Summary
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. Full description
Summary: |
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. |
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Item Description: |
"Copublished with Second River Healthcare Press"--T.p. verso. |
Physical Description: |
xiii, 304 p. ; 24 cm. |
Bibliography: |
Includes bibliographical references (p. 288-297) and index. |
ISBN: |
9780071773546 0071773541 |
Author Notes: |
Joseph A. Michelli, Ph.D. , is the bestselling author of The Starbucks Experience , The New Gold Standard , and The Zappos Experience . He is an internationally sought-after speaker and organizational consultant who has been featured on The Glenn Beck Show and CNBC's On the Money . |