Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Summary
Provides a business model based on the UCLA Health System and explains how other businesses can use the same system to provide excellent customer experiences and dominate their industry. Full description
- UCLA Health System experience
- Care takes vision, clarity and consistency
- Never enough care
- Setting the foundation
- Safety : science, selection and challenge
- Delivering exceptional outcomes here and now
- Quality for less and for all
- High-Value innovation
- Transformative evolution
- Service Excellence
- Sustainable success through service without bounds
- Your follow-up care plan.